MTN How May I Help You Training For Online CCRs

MTN has employed a set of mind blowing Customer Care Representative that are innovative, team players and distinct form what the industry has ever seen before. It is obvious that MTN is now giving best customer service in the telecoms industry.

These Scrap Books were produced by trainees of the How May I Help You Training Classes. The scrap books where captioned with the name of the training class. It showed how innovative they can be. But the scrap book is not all, wait till you see pictures of their convocation.

An unemployed Graduate wins 10 Million Naira @ the Convocation

Salsa Dance Performance by the trainees

Corporate Comedian was not let out at the ceremony

Customer Relations Boss dancing with trainees

DJ Paparazzi

Idahosa and co-MC Jerry

Trainees of the 4th Batch

Drama by the 4th Batch

CR Manager

Nyong Okon Training Facilitator

This guy almost finished the free airtime given out to trainees, he really had the fastest fingers.

 

Its been a different experience all together for MTN as Customers have their queries resolved at the first call. (MTN Online first call resolution)

The 5th Batch Yello Corner